Wednesday, October 20, 2010

Paypal: Getting It Right

It seems so simple: Type in your bank routing number, account number, and type of account. But wait - they don't tell you: You can't make an error or you are locked out of Paypal for that bank with no way to go back and correct your mistake!

At least, that was the conclusion I came to after a frustrating 20 minutes of reading absolutely every page on their web site.

I have to give Paypal credit, they get straight A's in consistency. But like that old Microsoft joke about the helicopter, the information is technically correct but totally useless.

Here's the secret: You have to call them. And it's not easy to find the phone number. But Paypal's customer service line is 402-935-2050.

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